Shipping & Delivery Policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched along with tracking details.
Delivery Timelines
We currently offer the following delivery options:
UAE (Main Cities): Standard – 1–2 business days
UAE (Remote Areas): Standard – 2–4 business days
Please note that delivery times are estimates and may vary due to factors beyond our control.
Shipping Fees
Free UAE Delivery on orders above AED 200
Flat Rate AED 10 for orders below AED 200
Delivery Coverage
We currently deliver to:
- All Emirates within the UAE
If your location is not listed at checkout, kindly contact us for a manual shipping quote.
Order Tracking
Once your order is shipped, you'll receive a tracking number and courier name (e.g., Aramex) via email or SMS.
You can track your package in real time through the courier’s official website.
Missed Delivery / Incorrect Address
Please ensure your address is correct before placing an order.
If the delivery fails due to an incorrect address or unavailability at the time of delivery, a re-delivery fee may be applied.
Delivery Delays
Delays may occur due to:
- Courier issues
- Public holidays
- Weather conditions
- High seasonal demand (e.g., Ramadan, Eid, Sales Events)
We will notify you in case of any delay and keep you informed at every step.
Contact Us
For delivery-related inquiries, reach out to our support team:
📧 Email: hello@royalmedicalstore.com
📞 Phone/WhatsApp: ++971 50 439 3551
Hours: 9:00 AM – 6:00 PM (Gulf Standard Time)
